The Qt Company is excited to invite a highly motivated Renewals Specialist to join our EMEA sales team. Given our diverse customer base, proficiency in multiple languages is highly valued. Preferred languages for this role include Danish, Norwegian, Swedish, English (UK native), Dutch, French, or Italian. Fluency in these languages will enable you to build strong relationships and deliver exceptional service to our international clients.
About the Role
The Renewals Specialist is responsible for managing a portfolio of renewal opportunities within a designated territory, ensuring early and on-time bookings while driving customer retention and revenue growth. This role is a blend of sales, customer success, and account management, requiring proactive engagement with clients in close coordination with internal teams. Success in this role is measured by renewal rate percentages, timely renewals, and identified upsell opportunities.
Key Responsibilities:
- Renewal Management:
- Achieve and exceed defined renewal rate targets
- Manage and close renewal opportunities with measurable outcomes.
- Customer Communication: Maintain regular communication (phone, email, online meetings) with customers, ensuring a positive experience and identifying any issues early.
- Opportunity Identification: Discover and quantify potential upsell and cross-sell opportunities, contributing to an additional revenue growth target.
- Collaboration & Coordination:
- Work closely with account managers and customer success teams to align customer strategies and communication.
- Share insights from customer engagements that help refine sales strategies.
- CRM Utilization & Reporting:
- Use Salesforce to document customer interactions and track renewal progress.
- Provide regular (e.g., weekly/monthly) sales forecasts and updates on the renewals pipeline.
- Pricing & Value-Based Discussions:
- Conduct pricing discussions using value-based selling tactics, factoring in historical pricing data and customer-specific contexts.
About You
- Minimum of 5 years’ experience in renewals, sales, or a related role within a high-growth software environment.
- Experience/understanding of software development cycle/life cycle considered an advantage.
- Proven track record of achieving sales targets
- Proficiency in Salesforce and other customer success tools.
- Excellent communication and presentation skills in Danish, Norwegian, Swedish, English (UK native), Dutch, French, or Italian
- Ability to work both independently and collaboratively, demonstrating accountability and initiative.
- Minimum Bachelors degree or equivalent
What we offer
- Be part of a dynamic, international Finnish growth company with talented and skilled professionals from all around the world
- Wide scope of tasks and responsibilities; chance to learn and develop professionally every day
- Work-life balance matters: option for a hybrid work-from-home policy and flexible hours
- Comprehensive occupational health care plan, with health insurance and support for mental wellbeing
- Benefit from other perks such as lunch benefit, yearly wellbeing budget, bike & commuting benefit...
- Nice office space in Espoo Keilaniemi, free beverages and fruits, ergonomic equipment, and supportive tools
Be yourself at Qt
At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.
We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly about yourself.
About Qt
Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.
Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs over 750 people globally. To learn more, visit www.qt.io