We are looking for a person to take over Qt Support Team Manager role who is responsible of leading our Technical Support teams located in Tokyo, Santa Clara, Oslo and Oulu.

The Qt Technical Support team works hand-in-hand with Qt developers and is committed to ensure the success of our customers Qt projects. Qt customers are provided with exceptional support and guidance on the use of Qt APIs, functions, methods and programming techniques for all the platforms Qt runs on.

As Team Manager you will be responsible for managing, inspiring and motivating team members as well as guiding them on a daily basis. You should also be passionate about great customer service and always interested in making customers achieve their goals.

Team Manager's key responsibilities are:

  • Leading people via understanding them and their work and coaching them towards success stories
  • Listening and empowering the team, developing the joint team effort
  • Setting goals, monitoring team performance and discovering the training needs
  • Acting as daily contact to team members, sales and customers
  • Ensuring the team to meet project requirements and schedule
  • Working closely with customers and helping them to achieve their goals
  • Active cooperation and decision making in hiring processes


Skill Set:

  • Leadership by example
  • Technical influencer in field of expertise
  • Strong negotiation skills
  • Ability to interact with customers
  • Coaching/mentoring of Customer Support team
  • Diplomacy and emotional intelligence (strong social competence)
  • Critical thinking & decision making
  • Strong technological background
  • Conflict resolution
  • Talent and time management skills
  • Communication and written skills


Target experience and competencies:

  • Excellent leadership and coaching skills, good track record of leading people
  • Good presentation and communication skills
  • A positive outlook on things even in tough situations
  • Pro-active and independent working style
  • Good understanding of Qt and related technologies
  • Appreciated: Previous experience from customer service


Location:
Oulu