We are looking for a Renewals Specialist to join our EMEA Renewals team. In this position, you will be responsible for existing customer relations and renewal business in your assigned territory. The role requires close collaboration directly with customers and Account Managers. You will also work with Customer Success to retain and expand our customer base. Managing a positive customer experience is a critical component of this role, with a focus on retention and growth.
The role is based in our HQ located in Espoo, Finland.
You will
- Manage renewal contracts within an assigned territory to ensure on-time bookings
- Communicate with customers through online meetings, via phone and email
- Understand budgets, stakeholders, requirements, and approval processes in line with MEDDIC methodology
- Sell licenses for software development, user interface design, automated user interface testing, code- and architecture analysis and testing coverage measurement
- Collaborate closely with Account Managers, Sales Engineers, and Customer Success to align on customer strategies and coordinate customer communication
- Use value selling to defend against competitive- and pricing pressure
- Discover potential license expansions to refer up-and-cross-selling opportunities to Account Managers
- Provide regular updates on renewal statuses and escalate customer requests as needed
- Collaborate with cross-functional teams to address complex customer requests
- Meet annual and quarterly revenue goals
About You
- Academic or similar degree in Business
- 1+ years of relevant experience in BDR/SDR, Inside Sales, Renewals, or Customer Success, preferably in the technology industry
- Strong critical and analytical thinking
- Excellent communication and presentation skills
- Independent and confident workstyle
- Eager to learn and improve skillset
- Excellent verbal and written skills in English and German; Finnish language skills are not needed
Beneficial Skills
- Knowledge of software development and quality assurance processes
- Experience with Salesforce
What We Offer
- Be part of a dynamic, international Finnish growth company with talented and skilled professionals from all around the world
- Wide scope of tasks and responsibilities; the chance to learn and develop professionally every day
- Work-life balance matters: option for a hybrid work-from-home policy and flexible hours
- Comprehensive occupational health care plan, with health insurance and support for mental wellbeing
- Benefit from other perks such as lunch benefit, yearly wellbeing budget, bike & commuting benefit...
- Nice office space in Espoo Keilaniemi, free beverages and fruits, ergonomic equipment, and supportive tools
Be yourself at Qt
At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.
We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly about yourself.
About Qt
Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.
Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs 800 people globally. To learn more, visit www.qt.io